[HILTON] Ensuring Inclusive Experiences for Deaf and Hard of Hearing Guests with University of Memphis

This topic explores the strategies and initiatives that could and should be implemented by the hospitality sector to make spaces welcoming to visitors who are hard of hearing or deaf. It looks at the difficulties these individuals face using hotel amenities and services, and it addresses creative solutions to these difficulties, including staff training, assistive technology, and possibly changing the architecture to make the place more accessible and offer a smooth experience for guests.